Technical Service Representative
Overview
Job
Summary:
Dolphin Imaging & Management Solutions is seeking a technical service representative to join our team. Our representatives are responsible for learning and supporting proprietary developed software for clients in the medical field worldwide. Agents must maintain a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. The ideal candidate should be highly focused with both a technical edge and excellent communication skills over a phone and email.
Responsibilities
Major Duties:
Determines and assist with the professional needs of customers when receiving or placing calls.
Resolves technical issues as part of investigation in customer inquiries.
Responds promptly to escalations received from manager and key customers, escalates unresolved issues as appropriate.
Answers general software questions and how-to's presented by clients.
Introduces and promotes new products during calls.
Prioritizes, manages, and troubleshoots unresolved technical issues.
Builds customer relationships by keeping customers informed of how and when problems are resolved.
Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives
Qualifications
Prior call center experience
Configuring and supporting Microsoft Windows operating systems
Excellent customer service
Good communication skills both written and oral
Ability to manage competing priorities in a complex environment
Ability to devise creative technical solutions
Preferred Computer
Experience:
MCSA Certification
Windows OS (XP, Vista, Windows 7, Windows 8, Server 2003, 2008, & 2012)
SQL Server 2000, 2005, 2008 R2, & 2012
Microsoft Office
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Job
Summary:
Dolphin Imaging & Management Solutions is seeking a technical service representative to join our team. Our representatives are responsible for learning and supporting proprietary developed software for clients in the medical field worldwide. Agents must maintain a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. The ideal candidate should be highly focused with both a technical edge and excellent communication skills over a phone and email.
Responsibilities
Major Duties:
Determines and assist with the professional needs of customers when receiving or placing calls.
Resolves technical issues as part of investigation in customer inquiries.
Responds promptly to escalations received from manager and key customers, escalates unresolved issues as appropriate.
Answers general software questions and how-to's presented by clients.
Introduces and promotes new products during calls.
Prioritizes, manages, and troubleshoots unresolved technical issues.
Builds customer relationships by keeping customers informed of how and when problems are resolved.
Builds strong relationships with peers, other departments, and managers to best meet company goals and objectives
Qualifications
Prior call center experience
Configuring and supporting Microsoft Windows operating systems
Excellent customer service
Good communication skills both written and oral
Ability to manage competing priorities in a complex environment
Ability to devise creative technical solutions
Preferred Computer
Experience:
MCSA Certification
Windows OS (XP, Vista, Windows 7, Windows 8, Server 2003, 2008, & 2012)
SQL Server 2000, 2005, 2008 R2, & 2012
Microsoft Office
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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