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Information Technology Endpoint Support Specialist

Information Technology Endpoint Support Specialist
Let's talk about you!
We are currently seeking an IT Endpoint Support Specialist to join our team.
What will you be doing?
Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Log and track calls using Service Now (ticketing software), maintains updated notes on ticket progress within the system, and creates/updates history records and related problem documentation.
Interview user to collect information about problems and leads user through diagnostic procedures to determine source or error.
Assist with setup create and maintain required network accounts in AD, ADSI, Exchange servers, etc.
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to other technical staff or supervisor.
Assist in maintaining hardware and software inventory, using Service Now CMDB and related processes, both in purchasing, deployment, and decommissioning.
Responsible for the imaging of machines for new or current users to company standard build, using related software and images. Review and provide inputs to needed updates to images.
Support Audio/Visual and conference rooms, support hardware and network systems, phone, projector and video conference equipment.
Let's talk about Qualifications:
Bachelor's Degree in Computer Sciences or a related discipline strongly preferred. Equivalent combination of education and experience will be considered.
Minimum of 3 years of experience in the support of Client desktop environment, especially Microsoft desktop operation systems and applications suites in an Windows XP/7/10 environment.
Installing and maintaining LAN/Desktop Hardware and Software systems including Windows 7 & 10, Office 2010/13/16 suite and multiple hardware platforms.
Ability to configure desktop and laptop computers to company standards, and performing minor to medium level repairs to computer hardware and peripherals.
Ok, so what's next?
Joining ResMed is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. A role where each day you'll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!
Overview:
ResMed is the industry leader in providing innovative products and services that improve the lives of millions of people worldwide who have respiratory disorders. We are looking for an individual with the drive to help manage the rapid growth of ResMed 's systems and technologies. If you think you have what it takes read on.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ResMed is an Equal Opportunity Employer - Minority/ Female/ Disability/ Veterans
ResMed participates in E-Verify. The Notice of E-Verify Participation and the Notice of Right to Work are available for your review.
ResMed is a smoke-free workplace.



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