RMA Receiving Coordinator II

DDN is The Leading Big Data Storage Supplier to Data-Intensive, Global Organizations
For over 15 years, DDN has designed, developed, deployed and optimized systems, software and solutions which enable enterprises, service providers, universities and government agencies to generate more value and accelerate time to insight from their data and information, on premise and in the cloud.
Organizations leverage the power of DDN technology and the deep technical expertise of our team to capture, store, process, analyze, collaborate and distribute data, information and content at largest scale in the most efficient, reliable and cost effective manner. Our customers include many of the world's leading financial services firms and banks, healthcare and life science organizations, manufacturing and energy companies, government and research facilities, and web and cloud service providers.
DDN's sustained Vision and execution have made us the World's largest privately held data storage company. Our technological and market leadership comes from our long term investments in leading edge research and development, our relentless focus on solving our customers' end to end data and information management challenges, and the excellence of our employees around the globe, all relentlessly focused on delivering the highest levels of satisfaction to our customers.
We create and bring to market the most advanced and innovative technologies to solve our customers' complex Big Data challenges. Our technology centers are located in the US, France, Germany, Belarus, China, India and Japan, and our manufacturing facilities are based in the US. You can be proud to work for a dynamic company whose two founders are still actively involved in our operations, and which is helping improve the quality of human life throughout the World.
Job Description
This role will have dual responsibilities which will be split in half as a part-time Order Entry Clerk and the other half as a Contract Administrator.
Order Entry Administrator Responsibilities:
This position will be managed by the Lead Order Processing Administrator and report directly to the Accounting Manager
Individual will enter different types of orders (prime orders, freebies, exchanges, loaners, evaluation, and credit memos.
Responsible for revising orders based on input from the sales and operations team.
Communicate and follow up via emails with sales, operations and finance on order status
Entering customer orders, making sure orders are entered correctly and all the correct and current information for the account is filled out properly on all orders
Build and run daily reports for management including: backorders, inventory levels, and open orders
Send out Order Acknowledgements to sales reps
Recognize and escalate any critical issues to Lead Order Processing Administrator immediately
Exhibit a professional and courteous demeanor at all times
Individual may perform additional duties as assigned
Contract Administrator Responsibilities
This position will be managed and report to the Director of Professional Services
Responsible for taking data provided by Oracle and generate purchase orders for support contracts in Oracle and deliver to our support labor providers
Individual will navigate Order Management and Purchase Order modules in Oracle
Review automated reporting from Oracle to determine which sales orders have support levels included that will require onsite labor as part of the support offering
Establish the period of performance from the sales order or other documentation
Provide product and customer information to DDN's onsite support labor contractors
Receive the quote back from DDN's onsite support labor contractors
Generate Purchase Requests in Oracle for the specific quote received
Follow up to ensure approvals are received on open Purchase Requests
Ensure purchase orders are sent to DDN's onsite support labor providers in a timely manner
Process Purchase Requisition requests as required from other DDN Global Services organizations
Work any assigned projects per the requirement of that project
Candidate must have minimum 1-2 years' experience
Requires a high school diploma
Bachelor's degree preferred
Oracle order management systems experience required
Proficient in Microsoft Office programs
Must be resourceful and computer savvy
Strong organizational and administrative skills
Ability to handle multiple projects in an efficient and accurate manner
Must have excellent verbal and written communication and grammatical skills
Must have exceptional phone and email etiquette
Strong Mathematical and Analytical Skills
DDN Core Characteristics
DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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