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Manager, Counter Sales

Company Overview
HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion ? all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you?re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications
Job Summary
Manage counter sales team, including training, development and performance management. Oversee functionality of counter sales.
Major Tasks, Responsibilities and Key Accountabilities
+ Provides management and oversight of Counter Sales associates
+ Trains and develops associates to provide customer service. Ensures associates have the tools and training necessary to do the job.
+ Ensures counter area is safe for staff and customers.
+ Interacts with customers to manage any issues and resolve problems.
+ Interacts with managers and Area Credit Manager to resolve credit issues.
+ Interacts with Returns Specialist and processes customer returns per company policy.
+ Oversees and spot checks order accuracy, SOX compliance and pricing accuracy.
+ Ensures paper flow, cash handling and billing is done per policy.
Nature and Scope
+ Solutions require analysis and investigation.
+ Achieves planned results by decisions and actions based on professional methods, business principles and practical experience.
+ Manages a group or team of professional individual contributors and/or indirectly supervises support staff.
Work Environment
+ Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8 - 20 pounds).
+ Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
+ Typically requires overnight travel less than 10% of the time.
Education and Experience
+ Typically requires BS/BA in related discipline. Generally 7+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines.
Preferred Qualifications & Job Specific Details
Preferred Qualifications
+ Bachelors degree
Job ID _2018-28159_
Business Unit _Construction Industrial WC_
Functional Area _Retail_
Remote Position? _No_
Position Type _Full-Time_
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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