Welcome to a career where you can ensure that consumers get the information they need to make the financial decisions they believe are best for themselves and their families. You will play a key role in facilitating payment arrangements for our consumers. At Mandarich Law Group, LLP, we are looking for great people to bring their passion and strong work ethic to the job. You will be rewarded for a job well done (based on performance and compliance metrics) with a competitive monthly bonus structure, eligibility determined monthly.
To be considered please complete the employment application with full job history. Hourly rate $15 plus monthly bonus (combined hourly rate with bonus up to $22/hour).
Essential Job Functions:
Call customers regarding their consumer credit accounts to create payment solutions that are appropriate for their unique financial situations.
Take the lead on evaluating the consumer's account while expertly balancing the consumer's needs with Mandarich Law Group's Policies and Standard Operating Procedures.
Use critical thinking and problem solving skills to overcome obstacles to successfully solidify payment commitments.
Create superior "customer" experiences on every call.
Effectively utilize multiple skip tracing tools and resources to locate the Right Party Contact (consumer) associated with the account.
Adhere to quality standards and ensure compliance with the applicable laws and regulations that govern third party collections (i.e. FDCPA).
Results oriented, meet or exceed monthly performance goals.
Ability to close and solidify payment arrangements within the firm's parameters.
Regular and predictable attendance.
High School diploma/GED.
1 years'experience in a fast-paced, customer service oriented call center environment AND
1 years' experience in a sales position.
Stellar interpersonal and relationship building skills.
Superior problem solving and negotiating skills.
Ability to maintain composure during difficult calls.
Results oriented with a demonstrated sense of urgency and curiousity.
Fundamental financial understanding.
Proficient computer skills with the ability to learn new technologies.
Bilingual English/Spanish (a plus).
We recognize that confident people, with the right skills and proactive ideas, will enable us to continue our success. If you would like to join the team and you feel that you meet these requirements noted above, please submit your resume for our review.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstance change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments.
We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment.
As an equal opportunity employer, Mandarich Law Group LLP, will give your application full consideration without regard to your race, color, marital status, sex, sexual orientation, gender identity, transgender status, age, disability, national origin, ancestry, veteran status, religion, status with request to public assistance, or any other protected characteristic or status under applicable law.
We also comply with California law, which prohibits discrimination and harassment against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, unpaid interns and volunteers based on their actual or perceived: race, religion, religious creed (including religious dress and grooming practices) , color, national origin (including language use restrictions), ancestry, physical or mental disability (including HIV and AIDS), medical condition (cancer and genetic characteristics), genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, breastfeeding/lactation and related medical conditions), gender (including gender identity and expression, or transgender status), age (40 and over), sexual orientation, a request for FMLA/CFRA and/or pregnancy disability leave, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law. Discrimination and harassment are also prohibited based on the applicants/employees association with individuals who are in a protected category, or because the applicant/employee sympathizes with, encourages or participates in groups organized for the protection or assertion of protected rights under state non-discrimination laws.
The Company will not discriminate or retaliate against an employee who requests a reasonable accommodation for a disability or religion, regardless of whether the request was granted.
For purposes of this policy, discrimination on the basis of "national origin" also includes discrimination against an individual because that person holds or presents the California driver's license issued to those who cannot document their lawful presence in the United States. An employee's or applicant for employment's immigration status will not be considered for any employment purpose except as necessary to comply with federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination and harassment by any employee, including supervisors and co-workers. All employees should be aware that sexual harassment can occur even where it is not motivated by sexual desire.

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